[Resolved] HDFC Bank — Additional charge when credit card used in Petrol Pump

Monoj21

from Pune, Maharashtra

Address:	411028
Website:	netbanking.hdfcbank.com

Hi Team,
I have used credit card for filling petrol on Dec 31, 2016 . The transaction amount was of Rs 300 but hdfc bank charged me Rs 313.50/-. When I have complained to their customer care team they have mentioned we have no instructions received from Govt. and customer needs to pay the additional charge.

I have attached screenshot of my credit card statement and email communication with hdfc bank's customer care team. Let me know if you need any additional details in this regard.

Please find below details

Date: 31/12/2016
Desirable Resolution : Refund of additional charge.

+2 photos

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Apr 30, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Mar 25, 2017

Updated by Monoj21 Indian govt has already declared that consumers need not to pay any additional charge in petrol pumps when paid via cards. Also petroleum minister recently declared the same. But these banking sectors keep on pushing these additional charges to consumers which is a cheating. Please take necessary action.

Verified Support

Mar 28, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card, transaction and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Comments

Accounts Usgroup

from Gurgaon, Haryana

Sir,

My account no is [protected] my name is Servesh Gupta send me a new cheque book my old book is finished.

Thank You

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