My credit card was about to expire in Feb and so they sent me a new card, but it was returned from the registered address as I no longer live there.
My address change request has been rejected twice already. On applying for address change online on 27th Jan 2022, I got an email saying it will be changed within 2 working days. I never got any confirmation of acceptance / rejection. They have a missed call facility to get a callback from relationship manager. I've already tried few times since last week, but I never get a callback. Only times relationship manager has called previously when she wanted to sell some HDFC product, but when I really need to contact, there are absolutely no means to contact her.
Today when I called the customer care after more than a month of my application for address change, I got this confirmation that it was rejected because of address mismatch. The provided address and address in my aadhar card(provided proof) is same though.
Customer care says to either visit bank or send a form with new address and proof via email to Chennai. This is pure harassment. Why is the online facility so poor that it cannot properly handle address change ? Even address change in aadhar card can be done online without any hassle and a private bank cannot provide this seamless experience. Nobody even calls or inform when your application is rejected, nobody calls when your credit card is returned, no body seems bothered to help the customer at all. The relationship manager is a sham.
This experience has left me no option than to migrate to some other bank's credit card and eventually may have to choose some other bank for my salary account too. Was this information helpful? | 
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