[Resolved] HDFC Bank — after closing loan account amount is deducted from my account

kiranss_1906

from Hyderabad, Telangana

Address:

560097

On 20th nov i made pre-close my load account, bank person told that you get a message after closing loan account. But till date 05th dec, no information. I have called to customer care and they told on 29th loan account is closed.
But after closing loan account, amount is been is deducted without any information.
Fraud done by hdfc bank.
Without my permission they misuse my account.

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Dec 6, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by kiranss_1906 Loan Account no: 43169765

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

Presentation of EMIs cannot be discontinued at short notice. The processing of repayment instructions starts up to 20 working days in advance of the date of the presentation, after which it is extremely difficult to carry out any alterations. However, it is not possible for the Bank to assume any liability for any costs, damages etc. as instructed in the foreclosure statement. In the event of the encashment of the above EMI / Debit, we would refund the said amount to the above address by banker cheque within 15 days of the payment of your loan. If you do not receive a refund after the above mentioned period, please write to us at [protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance

Dec 06, 2018

Updated by kiranss_1906 Without informing Bank has deducted amount from my account. i dont wont cheque, amount has to be credit to my account directly.
i ll not accept for ur mistakes.
credit the amount to my account only.