[Resolved]  HDFC Bank — Amb charges deducted from the account which they opened for me as a zero balance account

Address:

Hdfc, vytila branch, kochi, kerala, india

I took a personal loan from hdfc. I did not go to the branch. A staff from. Hdfc vytila, kochi branch came to my office and done all the paperworks. Also they offered me a zero balance account in hdfc. I said that i already have a zero balance account in axis. Then that staff said me, it will be easy for the ecs when u opened this account in hdfc. So loan emi will get debited from this account. And i started that zero balance account. But after some months, amb charges get deducted from my account. And when i contacted the staff who opened me the loan and sb account, he said that it may be some technical error. It will credited back to you. But this happened many times after that and i received same reply from the staff. Going forward, he didnot start answering my calls. And due to covid situation, i am also unable to goto branch.
So i raised a complain in the hdfc portal. And then branch contacted me and they reverted only 2 charges and closed the complaint. And the branch staff said they will revert all charges in 2 days. Many months passed after that. I followup the staff most of the day. And she said many excuses. And one day i directly go to the branch and she worked with me and spend half dat there and she said that all charges ate now reverted. And will reflect in 2 days. But now again a month passed and still it not credited. Branch staff also not picking the call now.