[Resolved] HDFC Bank — amb chrgs

sureshch2677

from Hyderabad, Telangana

Address:

500019

I am a hdfc bank customer. Amb charges are debiting from my account without my notice in this month - november amb charges are debited. I got messages as amb chrg incl gst for nov2018 deducted. This is very annoying and that to without any intimation unnecessarily my amount is being debited. And please note i have maintained the good balance in account. Still if they deduct amount every month, it will be a serious problem for me. I am requesting you to refund the amount to my account. If you are not going to refund my amount i have to close this account for sure. Request you to kindly get it resolved.

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Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

Average Monthly Balance is calculated out at the end of the month. This is the average of the closing credit balance in the Account at the end of each day during the calendar month (i.e. a total of the daily closing credit balance divided by the total number of days during the month). In case this average is less than the minimum prescribed for your account, the charges for non-maintenance will be levied at the beginning of the following month along with the GST at the applicable rates. We note that the required AMB of Rs. 10000.00 was not maintained in your account due to which applicable AMB charges were levied in your account. Please visit the URL below to know the fees and charges applicable to your account: https://bit.ly/2lyH27G

-Anay
HDFC Bank Customer Assistance