[Resolved] HDFC Bank — Amount debited but not credited to third party | |||||
Dear team, Pl. Look in the issue. I have done one transaction of rs: 3266/- on 17th may 2017 however that amount is not credited to the third party account. I called hdfc call center very next day to register a complaint however they refuse to raise the same and advice me to wait for 48 hrs post which complaint can be raised. Now on 20th again when received a call from the third party that amount still not credited to his account i again called cc, they again refuse to raise complaint and unable to provide resolution. Now they are asking me to wait for 5-7 days post which they will raise complaint. Pl. Let me know the following asap :- Why customer will wait for 7 days? Why hdfc cc will not raise complaint for this issue? Whether these procedure are mentioned on hdfc website? Note : this concern is highlighted to their md mr. Aditya puri however their is no update. Kindly revert with the resolution asap else i will raise this to consumer court. Regards Tarun [protected] Was this information helpful? | |||||
Jun 23, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support May 23, 2017 HDFC Bank Customer Care's response Dear Customer, You can write to us at [protected]@hdfcbank.com along with the city and number you called, complete issue, account details, transaction details & registered contact dtls. Kindly mention Ref ID- TTU[protected] in the subject line. We will take it up. -Bejoy HDFC Bank Customer Assistance | |||||
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