[Resolved]  HDFC Bank — amount debited but transaction not successful dated 28th april

My transaction done on 28th april, amount debited but transaction has failed. I raised complain both sides but no response. I am at stucked situation now.

Transaction id :[protected]at10ee6

Merchant saying they haven't received and you are saying its successful. Then where has the money gone?

Talked to merchant today again. But they are with same response. Also they have wrote a mail to you and you haven't replied to it yet.

Please do the needful.
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Jun 26, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 18, 2018
HDFC Bank Customer Care's response
Dear Customer,

Please mail us at [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line from your registered email id along with the details of the transaction and your account number for further assistance.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

Failed transaction in Tez but amount debited from account.
Here are the details:
1.ChequeReference no.:[protected]
Date: 14th December 2017
AND
2.ChequeReference no.:[protected]
Date: 18th December 2017

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