HDFC Bank — Amount debited from account but transaction failed

I made a payment using HDFC netbanking option to pay ICICI prepayment home loan on 4th April 2022 with the Ref No.[protected] under the narration of [protected]-CITRUSEAZYPAY of amount 116000.

However this transaction never got success and amount was not reflected in ICICI dashboard.

When visited ICICI home loan they mentioned same thing and suggested me to check with HDFC bank.

Visited HDFC bank and gave background as such no update.

This amount is critical against my home loan and needs immediate attention