HDFC Bank — Amount debited from my account without consent

Please resolve asap
ransaction disputed on 31 july 2024 MCTF Debit (no reference number) for amount Rs.13000
Reason: original transaction of the same amount was made on POS in bimal bengaluru, 29 July 2024 and redebited on July 31 again.. i have raised a complaint two days back and have not received any update. It has happened to many clients MCTF transaction debited without consent. There aren't responding to it. They tell us to follow up with the concerned team.