HDFC Bank — amount deduct from account but due to server issue cash not received

Address:

78B 79B vikas bihar west vikas nagar uttam nagar, New Delhi, Delhi, 110059

I have done transaction in sbi atm
Due to server issue cash not received from the atm but amount deduct from account

I have put a complaint but still issue not resolved.

For reference

We acknowledge your complaint reference id 2052849 for cash withdrawl done on 10/11/2019 for rs. 10000.00, disputed amount rs.10000.00