[Resolved] HDFC Bank — Amount deducted but ticket not found

Ram Mukhiya

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122016
Website:	www.irctc.co.in

Hi My name is Rambhajan, holding an HDFC BANK account, i had made the payment today around 10 am on 24 dec 2016 through my debit card and amount decducted from my account and when i checked through IRCTC website then there is no ticket found related to my booking and received the auto reply from IRCTC customer care that NO TICKET FOUND from the same reffrence id IRCTC #4653312. And when i called HDFC customer care to register my complaint then they are giving me imopssible reason and advise me to go bank branch and submit the CDFM (CUSTOMER DISPUTE FORM) due to mz working hours it is next to impossible for me to go on working days as i am getting the off on SUNDAY only. I don't know why they are telling me to go through to bank branch for this issue because the money in these types of issues will get auto revert within 24 hours. Please help on urgent basis as i am unable to find the way to get out of this.

Was this information helpful?

No (0)

Yes (0)

Jan 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, transaction details, card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance