[Resolved] HDFC Bank — Deduct balance from my saving bank account as fuel surcharge

Mradul Nigam

from Allahabad, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226001
Website:	www.hdfcbank.com

I am Mradul Nigam, an saving bank account holder with HDFC Bank.

It is to inform you that I have been observing in my bank statement that whenever I get my card swiped in Petrol Pumps, a fuel surcharge gets deducted from my account.
Last time it was on 2nd January, 2017 when I used my card to make a payment of Rs. 265, a fuel surcharge of Rs. 11.50 got deducted from my account on 5th January, 2017.
This is totally unacceptable. How can you deduct money from my account without my permission. I want an early resolution to this problem, or else I'll have to take a strict action against your bank.
Also when I am using your phone banking services, my is being disconnected by your phone banker agent as soon as it is patched to them. They do not seem to be interested in resolving my issues.
Please help to resolve my issues asap.

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Feb 10, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 07, 2017

Bhopathi Shathriya's response Refund my amount

Jan 07, 2017

Bhopathi Shathriya's response Refund my amount
Thanks and regards
R.Darshankumar
[protected]

Verified Support

Jan 10, 2017

HDFC Bank Customer Care's response Dear Customer,
Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id/card no., charges details, and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
-Bejoy
HDFC Bank Customer Assistance