[Resolved] HDFC Bank — amount deducted from my card but not received by recipient

[Resolved] HDFC Bank — amount deducted from my card but not received by recipient

I IshanShingne from Mumbai, Maharashtra

Hello team, I am ishan shingne A/c no: [protected] I have paid amount of rs 285 to manas veg treat restaurant today (Date "14th may 2018") First time payment get failed Ref no: 003236 Second time payment get successful Ref no: 003237 But when i checked my accounts, at both times payment get deducted from my account. I also checked transaction at restaurant's end but his machine was showing only 1 transaction from my side. Kindly help me to get my money back that i have paid extra. Restaurant contact number:[protected] Restaurant name: manas veg treat Address: c-7/1, savita chemical rd, midc industrial area, pawne, navi mumbai, maharashtra 400705 Thanks, Ishan shingne +[protected] Was this information helpful? No (1) Yes (0)
Jun 12, 2018 Complaint marked as Resolved Got amount in my account thanks for your kind help HDFC Bank customer support has been notified about the posted complaint. Verified Support May 15, 2018 HDFC Bank Customer Care's response Dear Customer, As on May 15, 2018 the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 9th day, the amount will be re-credited to your account. In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the Dispute process as follows: Kindly fill in the Card holder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit mentioning the reference number[protected] in the subject line of this e-mail, so that we can initiate a charge-back. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt. Please visit the following link for Card holder Dispute form : http://www.hdfcbank.com/assets/pdf/Cardholder_Dispute_Form.pdf Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance / clarification and we shall be glad to assist you. -Anay HDFC Bank Customer Assistance May 16, 2018 Updated by IshanShingne 1) By 9th day you mean 23rd May 2018? 2) Its me who loosed money, why don't you submit me proof that acquiring bank has claimed the amount if they claim in 9 days. So I will be in batter position to handle the situation. In case you can not give me proof, give me in writing, I will escalate it to Bank Abusement 3) Please mention Fax number on which you want me to share my communication details with vendor.
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