[Resolved]  HDFC Bank — Amount deducted with the transaction timed out error on ATM screen

Address:#77 ,ajit nagar , khadouli , Rajpura

I have tried to withdraw amount of Rs 10000 and Rs 5000 from the Punjab National bank Atm in punjab But in both cases Atm showed me the message Transaction timed out. But Rs 15000 amount deducted from amount even If I have not received the amount. I submitted the compaint on same day on 25 sept 2021 but still my amount is not credited to my account. My compaint Reference id's are 2422235, 2422231 are not solved yet.
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Oct 30, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2021
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have.
We confirm that the matter is under investigation and we will revert to you by Oct 08 2021.

-Zubin
HDFC Bank Customer Assistance
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