[Resolved]  HDFC Bank — amount deduction but transaction was failed

Oct 10, 2018

HDFC Bank Customer Care's response Dear Customer,

Your request for customer dispute has been logged. The complaint id no. is 1679844. As on today the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 9th day, the amount will be re-credited to your account. In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the Dispute process as follows: Kindly fill in the Card holder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a charge-back. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt. Please visit the following link for Card holder Dispute form : https://bit.ly/2F84OME Should you be requiring any further information/clarifications on this matter please feel free to write to us at [protected]@hdfcbank.com.

-Manoj
HDFC Bank Customer Assistance