[Resolved] HDFC Bank — amount not credited for a void sale transaction

induvnair01

from Bengaluru, Karnataka

Address:

Tc 4/1251-1,KRA B-6 PR Lane,Kowdiar PO, Thiruvananthapuram, Kerala, 695003

I have purchased for 1097 from a clothing shop on december 2 2019 and merchant mistakenly debited an amount 1907 from my account, which he has immedietly done a void sale and provided me with void sale reciept also convinced me that the amount will get credited within a day. The amount is not credited yet. Its now 12 days past this incident i have connected with my banks customer care and got informed that the merchant's bank should initiate the refund and i have nothing to do from my side now. The void sale reciept is of hdfc banks. Please take an immediete action.

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Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance