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HDFC Bank — Amount not credited in my Bank account

I ordered some items on amazon through hdfc bank atm card then it got cancelled thrice by amazon as there were some error on hdfc portal to clear that payment. Also I have received messege from HDFC Bank that amount is credited but actually when I check balance it is not credited so please credit my refunded amount.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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