| Address: | Gurgaon, Haryana, 122002 |
I, shourya singh, a citibank card holder on 12/11/2017 (12th november) i received a message from citibank that an amount of rs. 10, 000/- had been withdrawn from by citibank account of which i am unaware.
*i visited the hdfc bank atm booth near my home in sector -14 huda market, gurgaon on 12/11/2017. The atm booth has 3 atm machines.
*i entered the atm room at around 3:15 p. M. And went to the interior most machine for withdrawal of an amount of rs. 2500/-. When i entered i noticed a man wearing a red shirt already standing inside the booth.
*when i proceeded to insert the card into the atm machine, while inserting the debit card, the slot for insertion seemed to be jammed and afterwards the machine did not respond.
*the man who had been already standing informed me that the machine was not working and asked me to withdraw from the first machine in the row (He was standing facing the first machine). Assuming that the machine would not respond i took my card and went on to withdraw from the first atm machine.
*during the time i was withdrawing from the atm machine, the man was standing behind me. Initially i tried to withdraw rs. 2500 from the atm, the man saw my transaction amount and told me that the machine is dispensing only 2000 rs. Notes. So, i changed my withdrawal amount to 4000 rs. And completed the transaction at 3:17 p. M.
Afterwards, i received a message that an amount of rs. 10, 000/- has been debited from my account from the same atm booth at 3:20 p. M.
*i fail to understand why was a man allowed to stand inside the booth to watch any person's atm pin and transaction amount. Also, there was no indication that the machine was not functioning properly.
*from my understandings the man saw my atm pin and then went on to withdraw from the machine which was not responding in the beginning (Which he had jammed purposefully).
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