[Resolved] HDFC Bank — annual fee/membership fee charged

amitkumarsheoran

from Noida, Uttar Pradesh

Address:

gurgaon, 122001

I got a call from hdfc bank that you have a offer for free credit card. Your card is lifetime free. We will will not charge you any kind of fee or annual fee. But after my card received any month i got debited rs 500 + 90 gst as a membership fee of hdfc card. I talk many times to hdfc regarding this why you charge membership fee if you have done promise to customer.

When i received my card, i wrote a mail to hdfc my card is free for lifetime. So i not want any membership fee. Hdfc bank done a fake commitment to customer. Why they are cheating customer like this way. If they want to charge that fee than bank to to tell me in starting.

Mom - [protected].

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Sep 2, 2020

Complaint marked as Resolved

My amount is refunded by bank.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We do not observe any query received from your email id. We wish to clarify that your credit card has been issued as a priced card and in view of the same, a fee of Rs.500.00 plus GST is applicable as per the product feature. You may view the features and benefits of the credit card by logging into the following link: https://bit.ly/2HFa8cr.

-Zubin
HDFC Bank Customer Assistance