HDFC Bank — Application

Address:

Bangalore, Karnataka

Hi Deepak

With reference above said application no. I had applied for term policy on 10 feb 2015 & made the payment on the same day. I have submitted the required docs very next day along with photo to the HDFC bank indiranagar branch (0184 - bangalore). Till now the policy has not been generated. when enquired the same with the your customer care non of them had proper answer on my queries. I had called them trice but waste of calling them who didnt had a valid reason for the delay. Today I had discussed with one of your floor supvisior at customer care Mr Sunil. for more than 1 hr on call even he didnt had proper resolution and request another 48 hrs for proper resolution & he had disconnected the call while discussing with him which was very embarrassing to me . later tried several times people at your end all calls were disconnecting post connecting through IVR to any of the caller.

Just need to know few things.

- Is my policy is generated or not ?

- If not why there is delay ?

- I had made 3 calls in last 2 weeks to your customer care team there was no resolution till now - what is the reason?

- Why the floor supervisor Mr sunil disconnected my call?

- My request on mail confirmation to sunil was not honored - Why ?

Finally

If this service given to any normal customer defiantly would not recommended any of out friends to go the your insurance company.

Kindly initiate for the cancellation process with out any deduction what i have paid.

Thanking you

Sunil Z

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