[Resolved]  HDFC Bank — atm amount not dispensed but received message amount withdrawn

Address:	Coimbatore, Tamil Nadu, 641036
Website:	HDFC Bank

Hi team,

Please note that i am writing this post with lots of frustration & dissatisfaction. I am a customer of hdfc for the past 11 years & really fed up with the services been provided from the bank. On aug 17th i withdraw an amount of 10k at sbi atm @ sungam which has been dispatched successfully, then i tried to withdraw another 10k which hasn’t been dispatched at the same atm. For this issue i raised a complaint on the same week & waited for 7 business days & the amount hasn't been credited to my account & the complaint has been closed without proper information to the customer. Actually i was due for delivery & admitted in the hospital on the next week & unable to make a proper follow up on the same. On sep 5th i raised a complaint & there is no response still, then on sep 11th i raised a complaint for the cctv footage & still the 7 working days is in progress. Almost its been a month today & i havent received the amount still. The amount is a huge one & i was wanting the same for my personal purpose & i am at my postpartum period now & this is giving me a lot of stress. Being a privileged customer i havent expected such a response from the hdfc bank, also there was no response from the hdfc branch office too.

Pfb details,
Account maintained at bank name: hdfc bank
Branch name: rs puram, coimbatore, tamil nadu
Account holder name: anitha s
Amount not successfully dispatched on: aug 17th
Amount : 10, 000