HDFC Bank — ATM card hacked and used by someone else

Gagan_123

Address:

Gautam Buddh Nagar, Uttar Pradesh, 110015

My name is Gagan Oberoi.

My ATM card has been hacked and misused by someone else on 20 mar 2016. Amount of Rs 23000 has been withdrawn in total by 3 transactions (10000+10000+3000). Here I want to throw light on security provided by HDFC bank. How can this be happen? Is our money not even secured in bank. What kind of security HDFC bank provide to their customer.

I really want you to take strict action against the bank as I want my hard earned money back at any cost..

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Comments

Gagan_123

How this complaint as been resolved. Please clarify?

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Gagan,

Request you to raise your complete issue at [protected]@hdfcbank.com along with your account, transaction and contact details with ref ID-TTU[protected] in the subject line. Will revert on priority.

-Bejoy
HDFC Bank Customer Assistance