[Resolved] HDFC Bank — atm related

m.srinivas4christ

from Noida, Uttar Pradesh

Address:

560075

I am having account in State Ban of India, Jeevanbhima nagar, Bangalore B
Karnataka Branch, Yesterday ie., 14.10.2018 at 9.00 PM I tried withdrawing money from HDFC ATM in GKM Colony, Kolathur Main Road, Chennai, Tamilnadu of Rs.3, 000/- I have not received the money from the machine but the amount got debited from my account. Kindly help me to get back the money to my account.

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Nov 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

HDFC Bank Customer Care's response Dear Customer,

With reference to your complaint regarding a debit placed on your SBI savings account in spite of non dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank SBI branch where you hold the savings bank account. 2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.

-Anay
HDFC Bank Customer Assistance