[Resolved] HDFC Bank — auto debit fee levied despite of the no payment made towards my credit card

charumathi K

from Pune, Maharashtra

Address:

600033

I have paid all my payment made through the hdfc credit card, but they are charging monthly amount for auto debit feature from my debit card. I have complained that i couldn't able to turn off the auto pay feature in the website and please stop deducting money for that but bank is not taking responsibility for that i have complained so many times but no use. Now it shows minus balance. I don't want the credit card please do close my card. I don't want to have account in hdfc any more.

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Aug 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance