[Resolved]  HDFC Bank — auto debit of one assist package fee and emi charges

Address:New Delhi, Delhi, 110059

Hi,

This is highly frustrating and harassment to the customer, without any information and agreement one assist application charges has been debited from my credit card xxxx7327, customer id 66773605. I have already asked bank executives and called up one assist 4 times but they are not responding and reverting that money to my account post cancellation request many times.

This is a humble request please revert this amount back to my credit card or cancel this card. It is never acceptable to create automatic transactions with customer agreement.
If it can't be done, then let me know so that i can file this case with fraud committee, rbi and consumer court to bring to their kind knowledge how hdfc bank and one assist harassing customer and making frauds with the customers.

Thanks,
Manoj kumar
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Aug 6, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
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Comments

Dear Manoj Kumar,

Greetings from OneAssist..!

We deeply regret the inconvenience caused to you & apologize for the same.

We are unable to find any details based on your given customer ID, requesting you to kindly share the OneAssist customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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