HDFC Bank — auto loan and bank managers

Address:

Hyderabad, Telangana

Hello,
Terrible terrible experience with hdfc. I never had such a bad experience with any other banks in india. If this would have been in usa, i would have sued them by now. I recently shifted back from usa and have a salary account with hdfc. I applied for an auto loan which they dragged about documents and verification etc etc for 2.5 weeks which usually shouldn’t take longer than 3 days. Hitech city bank manager sridhar has misleaded me about auto loan approval talking to me everyday for 2 weeks saying “it’s approved, everything is done. You can buy the car in the evening “. I lost 3 weeks of time with hdfc. Later somebody else contacted me from hdfc about auto loan and when i expressed my ultimate dissatisfaction, they checked and told me that my loan was rejected long back and that sridhar has just tried fooling me everyday. I have a proof of his whatsapp messages too in misleading me to believe that actually my loan is approved. I dont understand the pleasure of doing this specially when i told them the seriousness and emergency for me to purchase car. I did ask him everyday saying if i should consider other banks. He kept telling me no no mam, it’s done. It’s just matter of 2-3 hrs. He fooled me for 15 days talking in terms of hours. When i understood the truth, he stopped picking up my calls.
2nd case:
I applied for a hdfc credit card. Every alternate day somebody calls me and takes my info and kept telling that they would send somebody for documents and never did it happen.
Shame on hdfc bank to have such people. There’s absolutely no value for customer satisfaction at all.
I would never bank with hdfc again. I am withdrawing my fds and de-activating the account too.