[Resolved] HDFC Bank — Automatically linked my LIC without my permission and added fine to the payment | |||||
I bought a credit card from HDFC bank around 4 years ago. I never used it and never even gave any request to generate a PIN. i got a message 2 years back that due to non usage my credit card account will be closed. So 6-7 months befor, i tore the card into multiple pieces and threw it and all of the sudden i got a statement in June from HDFC bank that payment is due with late payment charges. I replied on that email 4-5 times but did not get any call back or any email acknowledging my grievience. I also called on the number provided in their email but they said that they are collection department and gave some vague information. I also send an email to their customer care and also escalated the matter using their online services. i got a reply after 1 week that filled my LIC autolink while submitting application for credit card. My question is that why the payment is made after 3 years when the LIC payment is every year. They are now lying and making excuses I am receiving reminder emails from them repeatedly. I tried so hard to contact them but they are not helping me and just harassing me for the payment. I do not have any card details. Please help me. Was this information helpful? | |||||
Aug 5, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jul 03, 2017 HDFC Bank Customer Care's response Dear Customer, We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected]. -Anay HDFC Bank Customer Assistance | |||||
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