HDFC Bank — Bad service to senior citizen

Address:

Chawla House 62, Wodehouse Road, Colaba

My mother is a senior citizen and routinely finds her requests rebuffed at the Chawla House, Wodehouse Road branch of HDFC bank. Yesterday she went to the bank to inform them that though she had asked for her credit card not to be sent to her while she was out of town, it had arrived and returned and she wanted to know when it would be sent back to her. Her relationship manager at the bank scarcely looked at her and passed her on to another staff member who directed her to go back. Their responses are curt and dismissive, but they offer to visit at her at home if she has investments to make. Despite the fact that she has investments with the bank, and a Dmat account, now that they know she has no more to make, they have no time to address her legitimate banking issues.