[Resolved] HDFC Bank — balance deducted for uptet but transaction not successful

Ashu1602

from Ghazipur, Uttar Pradesh

Address:

Allahabad, Uttar Pradesh, 211002

I pay exam fee for uptet 2018 on 7/10/2018 through my debit card by account no ending with 1137. Transaction id # 624105 and # 637192 for ₹ 500 per transaction but balance deducted and payment not successful.. I tried helpline number but it's not reachable.. After four days my balance in not credit... Plz tel me when i got my transaction back to my account..

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Nov 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your correct account number, date & amount of transaction and the reference id TTU[protected] in the subject line. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number/Mobile number on a public forum.

-Anay
HDFC Bank Customer Assistance