[Resolved]  HDFC Bank — Bank Account got hold without intimation to customer.

Address:

Chennai, Tamil Nadu, 600110

Dear Team;

This mail is in regards to the credit card payment for my card [protected].

There is a outstanding in my card which had crossed my credit limit.

I pay minimum amount due every month. For past few months there were 2 months due, in which I clear one month due.

But on the last statement generated on 15th Jan 2017, there was 3months due pending, in which I paid 3300rs on 4th Feb 2017. So there is 2 months due pending to be cleared from my side.

I was planning to pay my balance two months due in another few days time.

I am using this card since 2010 and till date I am paying my dues with over limit charges, interest and late fee without any hesitation.

I am using this card for past 7 years and the card got expired on September 2016 for which I have not received the new card.

But yesterday without any prior intimation, my bank account balance went on hold. I was having a account balance of around 6800 rupees approx which got hold with out any prior intimation to the customer. The bank account balance went to zero balance all of a sudden which is not acceptable.

You had taken a wrong step by doing this...I need the amount to be unblocked in my bank account in next 24hrs, so I can clear the payment of my card.

I am damn clear on the above and also discussing on this matter with my legal advisors to find whether I can file a case against the bank for blocking my bank account without intimating the customer by any mode of communication such as phone call, SMS, email etc.

As a customer I have the intention to pay my dues and I was planning to close this card in another 4 months time. But the way HDFC Bank behave in blocking my bank account and making it non-operative is absolutely disgusting.

Let me know whether you can unblock my account in next 24 hours time. If not possible I'm absolutely fine with it.

I shall discuss with my advocate on this matter and proceed further.

Till that time period I get the resolution for the above matter, I may not be in a position to pay my dues for my card.

Thanks and Regards
A Prabhu.