[Resolved] HDFC Bank Bank Credit Card — Complaining about one assist about my credit card

Narasimha srinu

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 500018

Hi my name is Narasimha,
Recently i had credit card form HDFC Bank, then one assist debited 1299/- from my credit card. Without any manual info and any call, they are debited that money. I was called them, they are telling "We are not cashback that money but they will deactivate one assist membership". And one assist terms and conditions having "They will cash back 100% money if it will deactivate before 30 days of activation". I think they will run fraud company.
Please solve my problem.

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Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Narasimha,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist