HDFC Bank Bank Credit Card — Credit Card Service

Address:	400013
Website:	www.hdfcbank.com

I believe your bank has crossed all its limit now. Here's the explanation to that;

I paid Rs.12, 000 towards my credit card registered in the name of Asavari Mate and Rohit Mate.

Post this, I get a statement indicating the outstanding on the account is around 1, 500 with the due date of 01.01.2016.

And still, you guys have the audacity to send a recovery agent today at my place asking for outstanding amount of Rs.12, 000. The recovery agent has no clue about the payment being made and he comes and asks us to pay the money.

You guys have been harassing me and my sister during her pregnancy, She got fed up and switched off her phone, Your customer service executives have been calling her in the hospital as soon she would switch her phone on even after telling them that we are in hospital. Now you send recovery agents to our house.

Now when the card is due for renewal we receive message that you will get a new card in 15days, we get upgrade information direct mailer. Then suddenly we get message that we cant renew your card and sorry for inconvenience. Instead of solving your own problems you are just going on harassing customer for your mistakes.

Couple of question that you will have to answer to us and media soon:

1. On what basis did you send the recovery agent without any updated knowledge of my credit card
2. Who gave you the authority to harass customer during such difficult and personal time
3. Why are payments made not being updated in your system
4. Who is going to take the responsibility of all this

This has been a terrible experience repeated from HDFC bank again and we fail to understand that your bank and its employees are so incentive and unprofessional.

Given the situation, I would like to put up a case against your bank in Consumer Court if there is no clarity on this issue within 24 hrs and written apology from Mr. Puri himself for leading such a disastrous and unprofessional organisation.
Apart from the case, we would also get media involved in this, since you guys don't understand professionalism and ethics.

I hope this incident sheds some light on the unethical and unprofessional practices happening in your organisation else we would do the honors.

Regards,
Rohit R. Mate