HDFC Bank Bank Credit Card — Threatening Calls for Recovery In-spite of making slow payment as per funds availability

Address:

Mumbai City, Maharashtra

Dear Sir, Ref. : Credit Card No. [protected] I say that, i have received threatening telephone call on dated 29.05.2015 at 10.14 hours from phone no.+91-[protected] | +91-[protected] from HDFC Bank, Collection Division, KanjurMarg, Mumbai and said that, pay the outstanding amount immediately otherwise i will come at your residence thrash, beat you and all your family members till death, also said that, after my death will remove eyes and play with the same. I say that, i requested your officer not to thrash and beat myself and my family members till death wherein, i have lost my job in month of January 2015 and do not money for food for myself and my family members. I say that, i am arranging funds and will make payments after arrangement of funds. I say that, i requested your officer to furnish email id wherein, i can send email informing him in writing all the problems am facing due to lack of money on which your officer said, he will not furnish the email id and also do not have time to look at your email, you do come to KanjurMarg Branch of HDFC Bank, and threatened me that, will cut your hands and legs and make you beg on street from which i can recover the outstanding amount of your credit card. I say that, on dated 23.05.2015 at 12.00 hours i received telephonic call from HDFC Bank CREDIT CARD officer bearing phone no. +91-[protected] from HDFC Bank, Collection Division to whom i already informed that, i have lost job in January 2015 and therefore, struggling for job and arranging money for food required for survival of my family members. I informed officer of HDFC Bank Credit Card that, to grant me some time, days and months for arranging funds to make payment of the outstanding amount of credit card. I say that, on dated 28.05.2015 at 10.15 hours also i received call from Mr.Vincent Bhalerao bearing Phone Nos. +[protected] from HDFC Bank, Chandivali Branch, Mumbai, wherein, i informed him that, i lost my job and therefore, delay in payment happened. I am arranging funds and will make payment accordingly. I informed officer named Mr.Vincent Bhalerao that, whenever there is earthquake, there is destruction and due to which the lives are disturbed and takes time to re-construct, re-build the habitat, lives, nation, similarly there is earthquake in my life and therefore to re-build, re-construct, repair, stand-again, re-develop will take time. The financial crisis is temporary phase in my life and once i overcome the same, will make payment of all the outstanding in my name. On dated 29-May-2015 at 11.40 hours received call from phone no.+91-[protected] / On dated 29-May-2015 at 12.00 hours Mr.Salman bearing mobile no.+91-[protected] called me on my mobile phone and immediately he ringed my door bell of my residence asking me why you are not making payment of Rs.3000/-. Please make payment right now and i will issue receipt for the same. On dated 29-May-2015 at 12.12 hours Call from +[protected] Ms.Manjiri Acharya from KanjurMarg Branch, Mumbai, Maharashtra, India. I receive 20 telephone calls per day repeating same reasons inspite of answering the 1st call in morning at 10.15hours. My question, once i discuss with HDFC Bank Credit Card officer and furnish the information, why i am receiving calls entire day, If entire day i will receive calls for the same reason, i ride on bike i have to answer calls while riding too, if i meet with an accident, what my family will gain and what HDFC Bank Credit Card will gain???. I reiterated time and again that, i lost my job in month of January 2015 and going through phase of hard time financial crisis will take some time to stabilise my financial condition. As per the funds arrangement, i am making payment inspite of which i am getting calls, threatening calls for recovery of outstanding amount. i also informed Mr.Nikhil Udas who done all above on his email id nikhil.[protected]@hdfcbank.com posted at Chandivali Branch, Mumbai. Thanking you and assuring you, my best co-operation at all times. Best Regards, Rajesh Godiya