[Resolved] HDFC Bank Bank Fastag — fastag closure and refund request due to pathetic service

j4jagz

from Jaito, Punjab

Oct 12, 2018

Address: Bathinda, Punjab, 151103

I purchased the subscription of hdfc fast tag service on 20 april, 2018 and used your services till 29 may 2018. Due to damage of windshield, hdfc fast tag chip destroyed and i have to changed the windshield and i required the new fast tag chip for new windshield. Regarding this, i have been calling to [protected] since may 2018 for seeking help, i had not received any satisfactory response. According to their instructions, i was to receive an e-mail with link to re-issue, in spite of providing several email id's, i had not received any e-mail.
Moreover, you have no email address to communicate costumers.

Customer id :[protected]

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Apr 25, 2019

Complaint marked as Resolved

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 12, 2018

Verified Support

Dear Customer,

We're sorry to hear that. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

j4jagz's [Complaint's author] reply, Oct 20, 2018

Dear HDFC,

I am waiting for your response, because I have already sent the mail on 12.10.2018 as you mentioned (on [email protected]).