Comments
HDFC Bank Fasttag
I was overcharged at 2 Toll Plazas.
As discussed on phone, I have sent required details as below by mail to fastag.[protected]@insolutionsglobal.com. Nobody has responded despite reminder to acknowledge the request. Very frustrating.
Car photo - Sent by mail to fastag.[protected]@insolutionsglobal.com
RC - Sent to fastag.[protected]@insolutionsglobal.com
Vehicle number - MH12 GNXXXX.
Wallet Id - Sent to fastag.[protected]@insolutionsglobal.com
TRANSACTION DATE TRANSACTION TIME TRANSACTION ID VEH.REG.NO. AMOUNT Problem reported
[protected] 10:58:55 [protected] MH12GN 138.00
[protected] 12:23:38 [protected] MH12GN 138.00 Overcharge of Rs. 46
[protected] 17:26:15 [protected] MH12GN 138.00
[protected] 18:15:17 [protected] MH12GN 138.00 Overcharge of Rs. 46
Please revoke the incorrect charge and credit the amount to my Fastag account as discussed.
Since you have made Overcharged in error and I have to call to rectify it, kindly credit Rs. 500/- per wrong charge to my Wallet ID as compensation for overcharging and inconvenience caused by you. I would have got stuck on the road, if I had not have enough balance in my wallet to cover above mentioned EXTRA charges.
Please let me know if you have questions
Regards
Vrushali
[protected]@yahoo.com
I was overcharged at 2 Toll Plazas.
As discussed on phone, I have sent required details as below by mail to fastag.[protected]@insolutionsglobal.com. Nobody has responded despite reminder to acknowledge the request. Very frustrating.
Car photo - Sent by mail to fastag.[protected]@insolutionsglobal.com
RC - Sent to fastag.[protected]@insolutionsglobal.com
Vehicle number - MH12 GNXXXX.
Wallet Id - Sent to fastag.[protected]@insolutionsglobal.com
TRANSACTION DATE TRANSACTION TIME TRANSACTION ID VEH.REG.NO. AMOUNT Problem reported
[protected] 10:58:55 [protected] MH12GN 138.00
[protected] 12:23:38 [protected] MH12GN 138.00 Overcharge of Rs. 46
[protected] 17:26:15 [protected] MH12GN 138.00
[protected] 18:15:17 [protected] MH12GN 138.00 Overcharge of Rs. 46
Please revoke the incorrect charge and credit the amount to my Fastag account as discussed.
Since you have made Overcharged in error and I have to call to rectify it, kindly credit Rs. 500/- per wrong charge to my Wallet ID as compensation for overcharging and inconvenience caused by you. I would have got stuck on the road, if I had not have enough balance in my wallet to cover above mentioned EXTRA charges.
Please let me know if you have questions
Regards
Vrushali
[protected]@yahoo.com
I have sent the details 4 times to the above said mail id. Every time I contacted toll free number, I have got the same reply that the mails are not received. HDFC FASTAG customer care is the worst customer care. I have a SBI FASTAG and never faced such issues with SBI.
Vinod.P.
Vinod.P.
From: "rajendra tongale"
Sent: Sun, 21 Jul 2019 18:24:27 GMT+0530
To: "fastag.[protected]@insolutionsglobal.com"
Subject: Fw: Wrong deduction of money in FASTag
I have already communicated with detail attached document
Sent: Sun, 21 Jul 2019 18:24:27 GMT+0530
To: "fastag.[protected]@insolutionsglobal.com"
Subject: Fw: Wrong deduction of money in FASTag
I have already communicated with detail attached document
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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We understand that our Fastag team has contacted you and requested you to send the Vehicle image and RC copy to raise the chargeback request via email on fastag.[protected]@insolutionsglobal.com. Please share the documents for further assistance.
-Nadia
HDFC Bank Customer Assistance
Please arrange to reimburse the amount to my wallet and keep the value of your customers.
Vinod. P.