[Resolved] HDFC Bank — transaction timed out but money got debited from current account

Bhavin Patadia

from Powai, Maharashtra

Address:

B6 1st flr S V Road, Diggaj Darshan, Mumbai City, Maharashtra, 400068

I was making transfer to vendor. My amount got debit after inserting otp. Transaction timed out hence transfer was not successful. I contacted bank they just saying "refund aa jayega wait karo" but no refund received. More than a week passed.
Transaction ref num is.
N[protected]
Amount is 10000.00
My current account number is. [protected]
Transaction mode - neft
Date 21 march 2020

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May 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance