[Resolved]  HDFC Bank — behaviour of mid level management during visit to bank

Address:

Thane, Maharashtra, 421201

My visit to dombivli branch hdfc was for liquidating my fd for a urgent need, as the fd had my wife as a joint holder. We had arranged for a letter with signature of her send to me by mail. The branch manager tamanna makhijani refused to accept the letter, also stated that i need to get the form filled and signed up. This form in my banking of more than 15 years was shown to me for the first time. I had so many interaction with similar process before never met such a road block to liquidate my fund for a urgent need.

Instead o[censored]nderstanding the customer, ms. Tamanna was ranting about her rules and policies. I had a non consumer centric bank manager / vice president of hdfc as per her visiting card.

The saddest part was she her reference of my account "you are a classic account right" this was her call out for discussion which was in front of her staff and people around. When i pointed out her being angry for nothing the staff requested me to sit down.

I have started to get a feel that if she has been trained to only handle imperia customers in a different way. Does hdfc have a clear policy to not discriminate people based on the type of account classic, imperia, etc...

Would like to hear from the top management on this kind of behaviour from senior management.

Regards
Vasukumar