[Resolved] HDFC Bank — being charged for priority pass for use on international airport in india

Riteshkalra

from Pune, Maharashtra

Address:

380015

Hdfc bank while offering the priority pass with regalia card clearly stated that use on international airport will be free up till complimentary visits and will be charged at domestic airports.

Now what does this mean? Any normal person will understand that use on intl airport within india is also free on pp.

In january they had send a message which stated: use of pp on any airport with in india will be charged at 27$.

This clearly means that they have made a change to the policy and are willing to communicate to the customers accordingly by using these specific comments about india airport.

Despite this they have charged me over rs. 6000 for 3 visits during december '17

How could they do so? I demand a reversal of these charges.

Regards,
Ritesh
[protected]

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May 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify the following: · The Primary card holder and Add on member can jointly avail 3 complimentary access to Priority Pass lounges outside India in a calendar year . All Lounge visits within India using priority pass will be charged at US $27 + GST as applicable w.e.f. 25th May 2017 · Lounge Visits outside India exceeding the complimentary visits will be charged at US $27 + GST as applicable w.e.f. 25th May 2017 · All guests visits using Priority pass would be charged at US $27 + GST per visit per guest · Charges will be billed to your credit card statement within 90 days of Lounge visit · For Lounge visits within India, you can avail 2 complimentary lounge access per quarter through Regalia First Visa/Master Credit Card Lounge program(Please swipe your Regalia First Credit card to avail the complimentary lounge access). · To Know about number of lounge visit through Priority Pass, you can write to priority pass team @ [protected]@prioritypass.com.hk by providing your Priority pass number along with Add on priority pass number if any. We wish to inform you that lounge access updates were intimated vide Estatements / Bank's website. The website was also updated in the month of March 2017. You may refer to the below link for details on the same. https://www.hdfcbank.com/personal/credit_card/regalia-first

-Manoj
HDFC Bank Customer Assistance