Respected Sir,
I am holding a HDFC credit card ending 9175 which was issued to me as I maintain an account with a pretty healthy balance throughout. I am very sorry to inform that being an old customer of your bank I feel I have been cheated on account of bearing this card. I had received a message starting an amount 4605₹ is due on my card. On calling the customer care on 19 the february I was surprised to know that I was charged on the account of presenting my priority card instead of my credit card at Chennai and Kolkata airport lounges.
Sir before using the card and leaving Kolkata I had enquired regarding it. The customer care never mentioned to me such conditions otherwise there is no valid reason for me to present the one which will be chargeable when I am holding both. If only they would have advised me correctly then the whole issue wouldn’t have happened .Every time on calling customer care they don't provide us complete information and as a result the bank makes profit by not providing the accurate information to innocent customers.
I hardly ever use my Credit Card also which can be verified by your systems and therefore these types of charges hurt the maximium and if this is the result o[censored]sing it for the first time then I really regret it and would like to assure you that I will never again use it.
Sir I would request you to please reverse the charges as soon as possible otherwise my relationship with the bank seems to be over.
Thanking you
Yours faithfully
Neetu Jhawar Was this information helpful? | 
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