[Resolved] HDFC Bank — Booked intl. air ticket, purchase in FC at Singapore - discounts not credited

SGKrishnan

from Ernakulam, Kerala

Address:	600014
Website:	credit card offers

Booked Air ticket to and Fro Singapore on 25/08/16 and paid Rs.17959 thro credit card No. [protected]. also bought in FC(SGD) goods in Singapore and Hotel stay for SGD 1000 and 188 on 15/09/16 14/09/2016 respectively for which eligible discounts not credited till date. For want of information I have not made any promote offer code for these bookings. request immediate cr5edits for the above payments made in 08/16 & 09/16. Your compliance is requested

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Nov 19, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 18, 2016

Updated by SGKrishnan Please credit eligible discounts offer to the payments made thro credit card
in 08/16 & 09/16 for Air tickets to and fro Singapore and puchases made in Singapore in SGD for 188 & 1000 on 14/09/16 & 15/09/16 for which HDFC Credit Card had charged Rs2061.44 as FCY markup fee on 13/10/16 vide card statement dated 13/10/16.

Oct 18, 2016

Updated by SGKrishnan I have booked air ticket t and fro Singapore on 25/08/16 for Rs. 17959/- Also paid Hotel Stay for SGD 188 on 14/09/2016 and bought goods worth SGD 1000 in Singapore on 15/09/16 for which FCY Markup fee of Rs.20612.44 has been charged on 13/10/16 in my credit card statement No. [protected] dated 13/10/16. But no discount credit was given as per offer in force. want immediate discount credits.

Verified Support

Oct 19, 2016

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance