[Resolved] HDFC Bank — calls and messages on behalf of hdfc bank for personal loans

[Resolved] HDFC Bank — calls and messages on behalf of hdfc bank for personal loans

D Dayakar B from Bengaluru, Karnataka

I am getting calls and message almost every day for personal loans from hdfc bank. I have raised a complaint to them and sent mail with subject "hbl=[protected]" almost 1.5 years back. My number is dnd activated. But the actual problem is so called "agents" call from mobile number and not hdfc registered numbers. I also shared one number with hdfc regarding this but they responded saying "does not belong to any of our empanelled dsa". But if we answer "yes. I need loan". Then we get call from the actual hdfc bank employee or agents. If those mobile numbers are no way linked to hdfc and they did not share our data to some outside parties, why are they calling on behalf of hdfc and how hdfc is able to get in touch if we actually say yes for the loan. I was so frustrated once that, i have closed all my accounts with this bank. Was this information helpful? No (0) Yes (0)
Dec 10, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 31, 2017 HDFC Bank Customer Care's response Dear Customer, Please email us at [protected]@hdfcbank.com and share us your mobile number on which calls are being received and also the mobile number/landline number from which you have received the calls. Do also mention us the product for which the calls are being received (Credit Card / Personal Loan / Vehicle Loan / Insurance etc.) -Anay HDFC Bank Customer Assistance Verified Support Nov 09, 2017 HDFC Bank Customer Care's response Dear Customer, Please forward the copy of your email interaction on [protected]@hdfcbank.com in order to get back to you with the latest update. -Anay HDFC Bank Customer Assistance
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