HDFC Bank — Cancellation of auto deactivation on my all policies

Address: Mumbai

Hi,

I contacted Hdfc life yesterday through email to cancel auto deactivation on my all policies when I called them today they told they can't connect me to the auto deactivation team or neither they could raise a request on my behalf as I am unable to do that myself on their website. They called me today but I were unable to pick up the call so I called them back and in the mail they advice me to visit branch unecessary.

She
Tue, Jul 8, 12:44 PM (1 day ago)
to service

[protected]@hdfclife.com
12:07 PM (1 hour ago)
to me

Dear Neha Chauhan,

Thank you for choosing HDFC Life.

This is with reference to your email communication dated 08/07/2025 regarding your Policy no's[protected] [protected] 26374369. The policies are currently in "In Force" Status.

We
tried calling you, however we were unable to connect with you. Therefore, we are
unable to process your request for auto debit deactivation. Request you to visit
any nearest HDFC Life branch. Our staff will be happy to assist you with
your request.

https://www.hdfclife.com/contact-us#BranchLocator

Please
note the request to deactivate the auto-debit facility needs to be given before
07 working days of the
next premium due date for your policy.

Kindly
note: For assigned policies, a No Objection Certificate (NOC) from the Assignee
would be required. NOC should be on the institutions letterhead. NOC should have
the Stamp/seal of the institution together with the signature of the authorized
signatory for the institution.

Other
Payment Options:

We
request you to continue paying premiums for your policy and stay invested to
enjoy the benefits. Further, for other payment options, please visit-https://www.hdfclife.com/customer-service/pay-premium

Note:

For all the Cheque/DD payments, please mention HDFC Life
followed by the policy number on the front side of the cheque. Name and
contact details on the reverse side of the cheque/DD.

No changes/corrections are allowed on the cheque (the only
exception being alteration in the date, which needs to be countersigned). For
any change in the Payees name, amount in figures or amount in words, etc.,
please issue a fresh cheque.

In case, the Proposer/Policyholder opts for premium payment
through Credit/Debit Card, the payment must be made only through the
Credit/Debit Card issued in the name of such Proposer/Policyholder, if any
other Payer recorded against the policy.

In case o[censored]nit linked policies, for payments received after 3pm
IST or on a non-working day or holiday, the NAV (Net Asset Value) applied
would be of the next working day.

In respect of premiums received with an outstation
cheque/demand drafts at the place where the premium is received for
unit-linked policies, the closing NAV of the day on which the cheque/demand
draft is realized shall be applicable
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Warm Regards,
K. Vidura
HDFC Life