HDFC Bank — cancellation of emi within 45 days but cannot connect customer support and phone banker

To
The manager hdfc cards division

I want to cancel the emi of amount 2, 00, 000 kindly help me out as phone banker is not available tried a lot to contact but cannot connect on call to cancel the emi
I want to cancell it within 45 days and my bill is also yet to be generate kindly cancel the emi

Date 15 apr20

Loan number[protected]

Plz calll me on [protected] i want to cancell the loan and emi on credit card
My card number xxxx xxxx 0908 0684

This is not done as i will have to pay emi untill it is not cancelled. And i don't know when will the customer support team for hdfc credit card will resume

It's not my mistake and i don't wish to pay any charges to hdfc credit cards
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 13, 2020
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform that in the event of pre-closure of the loan, a charge, currently 3% of the balance principal outstanding will be applicable. In order to preclose the loan, we request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the below URL: https://bit.ly/3csBdyx.

-Zubin
HDFC Bank Customer Assistance
May 13, 2020
Updated by rathodtoursandtravels
Tried to contact phone banking support but it is not getting connected kindly contact me on [protected] and [protected]
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    +91 22 2498 8484
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