HDFC Bank — cancellation of one assist membership

Address:

Hyderabad, Andhra Pradesh, 500071

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number in the form of emi's without my concern in oct 2017. I am not interested about this service and don't want this membership any more. So i requested to cancel the membership and refund this debited amount of rs.1299/-. When i call hdfc customer care, they are asking to contact one assist people. I received a call from one assist people and they said they are going to send the welcome kit, but i did not received any courier. I called to one assist customer care and requested for cancellation, their executive said they are going to provide me discount of 299. I said am not interested but they took it as i am accepting the discount. I called them within short time immediately and asked to cancel the policy. They said they raised request and within 7 working days they gonna cancel it. But again on 26 and 27 dec 2017 i got two more emails stating that

Thank you for the interest shown in applying for oneassist membership through your hdfc bank credit card.

We wish to inform you that basis your written consent given to oneassist, your hdfc bank credit card bearing number # xxxxxxxxxxxx1857 has been debited towards the membership fee, as per the plan opted by you.

In pursuant with the recent regulatory guidelines, we confirm that the membership fee paid by you is inclusive of the commissions that the bank earns from oneassist.

Please note your oneassit membership id [protected]. Kindly quote this reference number in all future correspondence /claim.

The welcome kit will be sent by oneassist consumer solutions pvt. Ltd. To your mailing address within the next 10 days.in the event of non-receipt of the documents, kindly contact the oneassist call center at the numbers mentioned below.

The membership fee /emi debit (In case opted for) towards the aforesaid policy will feature in your subsequent month’s hdfc bank credit card statement.

Contact details of oneassist consumer solutions pvt. Ltd.

India toll free no. –[protected]

Alternate no. –[protected]

Email id – [protected]@oneassist.in

P. O. Box address –
Oneassist consumer solutions pvt. Ltd
P o box no 7417, j. B nagar post office,
Mumbai - 400059

Note:-
On emi pre-closure - charges will be levied on the hdfc bank credit card as per the applicable rates.

Sincerely,

Transactions processing unit
Credit card operations

I dont know what mess is happening. Why one assist people are not cancelling the policy