HDFC Bank — Cant Operate Bank Account

Address:

Chembur

While trying to check my account, I am getting this message
Sorry! We have temporarily restricted this transaction. Please note that if you are able to withdraw/add money to your A/c. successfully, then the restriction is on the Beneficiary A/c. to receive money. Else, the restriction is on your A/c., and therefore, kindly contact your nearest branch to regularise your A/c.

I called RM but One Mr Krunal said earlier RM is not there and now he is handling but he was clueless for the above problem and how to resolve