HDFC Bank — Car loan#[protected] offer not activated as communicated

vellotus

Address:	635109
Website:	hdfcbank.com

Hi, i took the hdfc car loan# 30168919 in oct-2014. The loan processing officer (Fancis william from krishnagiri, tn) communicated me that my loan is processed under the 'zero hero' offer, so that i can close the loan after 18 months without any charges.

After 18 emi paid, today (4/27) i tried to close the loan and came to know that the 'zero hero' loan is not activated to me and asked to pay 5% payment penalty on the outstanding amount.

Can someone help me how to proceed further on this and get my loan closed without pre-payment penalties?

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HDFC Bank customer support has been notified about the posted complaint.