[Resolved] HDFC Bank — Car loan

Gaurav Krishna

from Sitapur, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226006
Website:	Hdfc

Dear Team,

I had received a call from HDFC bank for a prequalified car loan offer in the month of march 2017 which can be availed if interested. One person came and collected all the documents and the loan was sanctioned.

In which aprox 9500 deducted as foreclosure charges and closed my old loan of balance 150000. Another loan in which 4 year have been completed was not closed, so I want to know from HDFC bank that bank is so eager to give loan to me that they foreclosed my old loan and gave the new one also deducted more than 9500 as foreclosure charges from the new loan and not even informed me of such charges that they are being deducted. This is very ridiculous from bank side as they had befooled me. Please return my 9500 which was deducted in name of foreclosure charges to my accousnt or I will take my complaint to banking ombudsmen.

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May 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your loan account, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance