[Resolved] HDFC Bank — car loan

Vincent Terang

from Lala, Assam

Address:

Karbi Anglong, Assam, 782460

The staff at the hdfc bank, diphu branch have repeatedly given false assurance for the last five months regarding the car loan which i have applied for and is still an ongoing issue as of today. I think that i have been overlooked by the unprofessionalism of the bank officials who offer their support of help only to not help which leads only to a greater discomfort of my wellbeing. If a job cannot be done, i think it's best to inform the applicant the utter truth of the situation rather than giving false hope of assurance under the name of bank. This is ridiculous whatever this pretence of hope is which is shambolic on the banks part.

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Oct 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Loan Application No., date/time of visit, the complete address of the Branch you visited and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Oct 23, 2018

Updated by Vincent Terang The loan was applied twice although I don't quite remember the application number of the first one, I can provide you with the second one, the second loan application was declined on the 27th of September, 2018, having checked the status online I discovered about the declination of the application so I contacted the bank only to hear from them that it's still an ongoing process but on the other hand it has already been compromised. After speaking with the bank officials, they still insist to reapply but the teller just postpone the dates by giving an excuse of an update he's waiting for and that the loan is applied already. When I asked the application number if the loan has been applied, he comes up with another excuse and it has been going on since July. This is not the kind of customer treatment nor I or anyone else has to endure. This is absolute disgrace to the bank and a teller like that should be immediately fired for giving up false information.
The application number is:61295264
HDFC bank,
Diphu branch,
Karbi anglong,
Assam,
782460