HDFC Bank — Car loan holder dies (Loan account no:[protected]

Dear sir /Ma'am,

As i already informed to HDFC the loan holder is no more with us and the insurance which was claim is denied from Hdfc ergo,

I went to hfdc Kandivali retail office branch, As told them due to my father died we are in financial crisis we wont be able to pay this much of amount give us some waiver they had register the complain and they have forwarded to collection team to but collection team is not able to understand they only say we will have to pay full amount
They are not helping us in this sitution

My father died due to covid and we had paid 8 lakh,
please understand and help, my father had home loan also we struggling on the same

Bank Officer – Ms. Anita V R she is not able to understand the issue only or help us with solution or waiver on it . the outstanding balance is 172000

REQUEST YOU PLEASE HELP