[Resolved]  HDFC Bank — Card lost due to faulty ATM irresponsible phone bankers

Address:

411026

I too had trust on HDFC Bank but lost fully due to below issue in chronical order My regular card was getting expired and phone banking girl asked New platinum card is being issued as i am a preferred customer later they deducted Money for that card, when i asked they said that card is chargeble On 12th of November 2015 i went a ATM opp Ayyappa temple Bhosari ATM Computer of the ATM took blue dump crashed and not received the money called up from the same spot and talked to Phone banking Girl at 9.00 am She told money will be reversed and card to be collected from branch, preffered location to collect the card was told Pimpri Branch on Kamala cross from 16th Nove till 30 November went to bank and asked for the card they said not received, since they got fed up they said you will receive the SMS, THEN COME TO COLLECT I went to branch on 4th December and explained everything to manager, he told i can give new card on your request as replacement but i have to pay for it Then i said i don't want to pay anything and i want the card (For which i paid) and it is because of ATM got stucjked in the machine, he agreed and asked write and give the same I had given Then i wrote to a mail to bank form online portal First person replayed saying please elaborate then i explained and the latest mail received from them is there is no card in my name yesterday i called up to phone banking, after long time got connected to a phone banker explained everything as above she agreed and told she will connect to card replacement department they will take details and send my card when the gentlemen who was on the phone said i have to make payment for the new card when i asked why and explained him above matter his answer is " we don't have any records of 12th November 2015 then he told he will transfer the call to other person and hanged off I never expected the following 1 without knowledge of the customer selling there products (Platinum card) 2. when i complained on my card lost in the ATM and same was accepted by the phoe banker and reversed the money within hour but bank has no records related with card 3. saying i am preferred customer and not attending the matter of not having debit card for which oi paid (where as i doesn't pay to any other banks for card) If any HDFC TEAM IS LOOKING INTO IT PLEASE DO ADRESS THIS Jagadish Aiholli [protected]